Cancel and Refund

Posted by Vietnam-Evisa.Org on Apr 17, 2015

1. Cancellation

We guarantee to give clients the pre-approval letter within 24 - 48 hours, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by www.Vietnam-Evisa.Org you can do so without any penalties or charges using Cancel/Delete function in your account when logged in or by email to You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, no refund will be given after you receive approval letter for your visa from Vietnam Immigration Department.

2. Refund Policy

In case of denied applications without changes or changes are made in appropriate time, refund will be as:

- Denied applications will be refund 100%

-  Non Refundable in Following Cases: 

        a) If the status is put under "Payment Received" or "Under Processing" or "Visa Approved Letter Sent to Your Email".

        b) For Extra Services such as Fast Track and Car Transfer:

         -  If we have already arranged these services for the customers.

         -  If the customers do not provide their flight details including the flight number and the exactly arrival time.

         -  If the customers have any changes about their flight details and arrival date but they do not inform us in advance.

- With errors made by client and request to arrange a new correct one, we will charge as follow :  charge extra 80% fee arrange new approval letter ( this fee will be depended on your Type Of Visa). The Visa Approval letter is issued by The Vietnamese Immigration, so we are unable to change any detail once it is processed.

- With our company's errors, we will refund 100% fee or arrange the new one correctly.

- For clients unable to use the approved letter for Vietnam visa on holiday option because of objective reasons such as accidence, disease, natural disasters, etc., the refund will be 50% fee or another application is free.

- Within 2 working days after receiving our service, if the client does not contact us, for any trouble we do not take responsibility.

- In case, the client provides us the incorrect information including personal information and contact details, we won't be responsble for that. 

www.Vietnam-Evisa.Org  cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

- In case, the Customers use the Fake Credit Card to settle the payment, they will be denied to enter Vietnam next time.

We reserve the right to modify these refund policy without prior notice.

For cancellation or refund request, please email to:

Best Reqards

Hotline: +84.909.343.525

Tollfree: +1-800-642-1567

Email: Visa@vietnam-Evisa.Org